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Privacy Policy
Last updated: 23 October 2026
Fusebox Games Ltd (“Fusebox”, “we”, “us” or “our”) respects your privacy. This policy explains how we handle personal information when you visit fuseboxgames.com or contact us through the website.
1. Who we are
Fusebox Games Ltd is responsible for the personal information covered by this policy.
Company number: 10233309
Registered office: 4 More London, Riverside, London, England, SE1 2AU
Privacy contact: support@fuseboxgames.com
You can contact us using these details with questions, requests or complaints about how we use your personal information.
2. What this policy covers
This policy covers our company website and enquiries made through it.
Our games involve additional uses of personal information, including gameplay, purchases and in-game services. Please read the privacy policy provided for the relevant game for information about those activities.
Our support page links to game-specific help centres operated using Helpshift. If you submit a player support request, the privacy information for the relevant game also applies.
External websites and services linked from our website may have their own privacy policies. We encourage you to read them before providing personal information.
3. Information we collect
Depending on how you interact with us, we may collect:
Contact information, such as your name and email address when you contact us.
Correspondence, including your enquiry, our responses and any attachments or other information you choose to provide.
Support information, such as the game concerned, your player identifier, device details, screenshots and a description of the issue, where you provide these when requesting help.
Technical information, such as your IP address, browser and device information, pages requested and the date and time of your visit, as part of delivering and protecting the website.
We obtain this information directly from you, from your browser or device, or through the service providers that help us operate the website and handle enquiries.
Please only provide information relevant to your enquiry. Avoid sending passwords, full payment-card details or unnecessary sensitive information.
4. How we use your information
We use personal information for the following purposes:
To respond to enquiries and provide support.
We use your contact details and correspondence to understand your request, respond and keep a record of how it was handled. We rely on our legitimate interests in communicating with visitors and helping users. Where processing is necessary to provide a service under a contract with you, we rely on performance of that contract.
To operate and protect the website.
We use technical information to deliver website content, investigate faults, prevent misuse and maintain security. We rely on our legitimate interests in providing a reliable and secure website.
To comply with legal obligations.
We may use information to respond to lawful requests from authorities and fulfil our obligations under applicable law, including handling data protection requests.
To resolve disputes and protect legal rights.
We may retain and use relevant information where necessary to establish, exercise or defend legal claims. We rely on our legitimate interests in protecting our business and legal rights.
Where we rely on consent for a particular activity, we explain this when requesting it. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
You can browse the website without submitting an enquiry. However, we may be unable to respond to a request if you do not provide the information reasonably needed to handle it.
5. Cookies and similar technologies
Cookies and similar technologies can store information on your device or access information already stored there.
Where we use technologies that require consent, we will provide information about their purposes and request your consent before using them. Technologies that are strictly necessary to provide a service you request may operate without consent.
You can also manage or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.
This privacy policy does not itself constitute consent to cookies or other tracking technologies.
6. Who we share information with
We share personal information where necessary with:
Service providers that help us operate the website, including hosting, content delivery, maintenance and security providers.
Email and support providers that help us receive and respond to enquiries, including Helpshift where you use our player support services.
Professional advisers, such as lawyers, auditors and insurers, where relevant to their services.
Public authorities, regulators or courts where disclosure is required or otherwise permitted by law.
Relevant parties involved in a proposed merger, acquisition or business transfer, subject to appropriate safeguards.
Where a provider processes personal information on our behalf, we require appropriate contractual protections and limit processing to the authorised purposes.
7. International transfers
Our service providers may process personal information in countries outside the United Kingdom.
Where a transfer requires safeguards under applicable data protection law, we use an appropriate transfer mechanism. This may include a decision recognising the destination as providing adequate protection, or approved contractual safeguards together with any necessary additional measures.
You can contact support@fuseboxgames.com for information about the safeguards relevant to your personal information or to request a copy of them.
8. How long we keep information
We keep personal information for no longer than necessary for the purposes described in this policy.
We determine retention periods by considering:
How long we need the information to respond to an enquiry, resolve an issue or provide a requested service.
Whether an ongoing complaint, security investigation or dispute requires us to retain relevant records.
Any applicable legal recordkeeping requirements and time limits for legal claims.
The nature and sensitivity of the information and the risks associated with retaining it.
Technical records are retained for the period needed to operate, troubleshoot and protect the website. Records relevant to a specific incident may be retained for longer while the incident is investigated and resolved.
When information is no longer needed, we delete it or anonymise it. You can contact us for more information about the retention of a particular record.
9. How we protect information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access is limited to people and service providers who need the information for their work. However, no internet transmission or storage system can be guaranteed completely secure.
10. Your rights
Depending on the applicable law and circumstances, you may have the right to:
Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information.
Ask us to restrict how we use your information.
Object to processing based on legitimate interests.
Receive certain information in a portable format and request its transfer.
Withdraw consent where processing is based on consent.
You also have the right to object at any time to the use of your personal information for direct marketing.
To exercise your rights, email support@fuseboxgames.com. We may ask for information reasonably needed to confirm your identity or clarify your request.
We normally respond within one month. If an extension or another adjustment is permitted by law, we will explain this to you. Requests are normally free of charge.
11. Children’s privacy
Our website provides information about our company and games. The age requirements and privacy information for each game are provided separately.
If you believe a child has supplied personal information that we should not hold, please contact support@fuseboxgames.com. We will investigate and take appropriate action.
12. Complaints
If you have concerns about how we handle your personal information, please email support@fuseboxgames.com, using the subject line “Privacy complaint”.
We will acknowledge your complaint within 30 days, investigate without undue delay, keep you informed and explain the outcome.
You also have the right to complain to the UK Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/
Depending on where you live, you may also have the right to complain to your local data protection authority.
13. Changes to this policy
We may update this policy to reflect changes to our website, practices or legal obligations. We will publish the updated version on this page and revise the “Last updated” date.
Where required, we will provide additional notice of significant changes.